The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Research store product range.
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Develop product knowledge by accessing relevant sources of information. Completed |
Evidence:
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Identify store baby and toddler product range according to relevant product information. Completed |
Evidence:
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Demonstrate accurate knowledge of age rating and restrictions for specific products. Completed |
Evidence:
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Recommend baby and toddler products.
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Ascertain customer needs and requirements according to age of user and specific use of product. Completed |
Evidence:
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Apply detailed product knowledge to provide accurate advice to customers and other staff on baby and toddler products. Completed |
Evidence:
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Demonstrate features and benefits of baby and toddler products to customers to create a buying environment. Completed |
Evidence:
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Explain maintenance and care requirements of product to customers according to store policy and legislative requirements. Completed |
Evidence:
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Clearly explain safety features and safe usage of product to customers with emphasis on precautions with young children and babies. Completed |
Evidence:
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Advise on manufacturer warranties.
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Clearly explain comparisons between product and manufacturer warranty terms and insurance policies to customer, where applicable. Completed |
Evidence:
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Consult relevant sources of information to confirm and accurately convey individual product warranty terms, conditions, correct care instructions and insurance policies to customers, where applicable. Completed |
Evidence:
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Supply customer with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to store policy and procedures. Completed |
Evidence:
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Advise on product service and repairs.
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Identify and accurately describe service and repair process to customer as required according to store or manufacturer policy. Completed |
Evidence:
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Identify and accurately quote price and timelines for basic service and repairs to customer where applicable. Completed |
Evidence:
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Transcribe customer details to repair form according to store procedures and legislative requirements. Completed |
Evidence:
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Label and securely store item for repair according to store policy. Completed |
Evidence:
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Check item to ensure service or repair process is performed to required standard prior to customer notification. Completed |
Evidence:
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Notify customer without undue delay on completion of service or repair. Completed |
Evidence:
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